Returns and exchanges must be received in original condition, including original packaging and labels. Returns and exchanges must also include a copy of the order receipt or return authorization form.
All returns must be postmarked within 60 days from order date to be eligible for a return or exchange.
All items on sale at more than 35% off shall be deemed final sale and are not eligible for returns or exchanges.
OLIVERS can provide a USPS return label to facilitate the return/exchange process. To request a return authorization and label, please visit our returns request page. Each order returned with this label is subject to a handling and processing fee of $8, which will be deducted from your refund. There is no charge for domestic exchanges.
You may also return to the below address at your expense. We recommend using a traceable and insured service.
112 W 9th Street, Suite 1210
Los Angeles, CA 90015
International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service.
All underwear must be returned unworn, unwashed, undamaged, and in their original packaging. We reserve the right to refuse any returned underwear garments which we believe to be worn. Any questions or concerns on product, fit, material, or other, please email firstname.lastname@example.org