We stand behind the quality and durability of our products through the OLIVERS guarantee. OLIVERS will repair or replace, at our discretion, any product with a fault outside of normal wear and tear for up to 12 months after purchase.
Normal wear and tear is damage that naturally and inevitably occurs as a result of use. This includes, but is not limited to: color fade, fabric abrasion, and general breakdown of materials over the years. The OLIVERS guarantee does not cover a customer’s change in opinion on the product, lost products, or damage from falls, exposure, or extreme use.
If your OLIVERS product was purchased more than 12 months ago, it is no longer protected under our OLIVERS Guarantee. Please check our return policy and reach out to us at firstname.lastname@example.org with any questions or concerns.