Free us shipping on order over $150

Frequently Asked Questions

If you have any questions or comments, please don't hesitate to reach out. Best way to get in touch is via email at

contact@oliversapparel.com.

 

Orders

What is your shipping policy?

Customers in the contiguous US have the option of shipping via FedEx for $10 or USPS for $6. All orders over $150 will be shipped free courtesy of USPS Priority. Additionally, customers have the option of shipping via FedEx 2Day for $30 or FedEx overnight for $40. Shipping is $15 for customers outside of the contiguous US. 

We ship to many international destinations for a flat rate of $25. With any questions, don't hesitate to reach out via email - contact@oliversapparel.com

What is your return policy?

Returned items must be received in original condition, including original packaging and labels. Returns and exchanges must also include a copy of the order receipt or return authorization form.

All returns must be postmarked within 21 days from order date to be eligible for a refund or exchange. Items purchased between November 24th and December 25th are eligible are eligible for return up to January 24th.

All items on sale at more than 35% off shall be deemed final sale and are not eligible for returns or exchanges. 

Domestic Returns — OLIVERS can provide a USPS return label to facilitate the return process. To request a return authorization and label, please visit https://oliversapparel.com/pages/returns. Each order returned with this label is subject to a shipping and handling fee of $8, which will be deducted from your refund. You may also return to the below address at your expense. We recommend using a traceable and insured service. 

OLIVERS Apparel
112 W 9th Street, Suite 1210
Los Angeles, CA 90015

International Returns — International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service. 

What is your brief return policy?

All underwear must be returned unworn, unwashed, undamaged, and in their original packaging. We reserve the right to refuse any returned underwear garments which we believe to be worn. Any questions or concerns on product, fit, material, or other, please email contact@oliversapparel.com

Product

What size should I order?

Our products fit true to size, but are cut on the slimmer side. For more details check the size guide found here.

Are there any special product care instructions?

We recommend following the instructions found in our product care page here in order to maximize the garment's performance and lifespan.

Do you have any sort of warranty?

Yes, we have the OLIVERS Guarantee. Read more about that here.

Payment

What forms of payments do you accept?

We accept all major credit cards (Visa, MasterCard, and American Express) and Paypal.