FAQ

Orders

Domestic Shipping

Standard ($150+) Free
Standard $8
2 Day $30
Next Day $45

Customers outside of the contiguous US have the option of shipping Standard for $15. We also ship to P.O. Boxes as well as APO/FPO/DPO addresses (please be sure to select Standard at checkout).

Domestic Standard orders ship in 1-2 business days of your order date. Please allow an extra 5 business days for your order to arrive.

Next Day orders placed after 12PM CST/10AM PST will be shipped the next business day.

If you need to make a change to your order, email us at contact@oliversapparel.com. We are unable to make any changes to your order 2+ hours after it is placed.

Promotions

Coupons or promotions are unable to be used in conjunction with another offer. This includes bundle discounts, Olivers Club rewards, and referrals.

International Shipping

We ship to many international destinations. The carrier cost and speed depend on location and customer preference. Please note that this fee does not include taxes or duties and they may differ depending on your region. If you place an order online, you will be responsible for all duties, taxes and customs charges. If your order is then refused, you will still be responsible for charges incurred in shipping the package.

International orders ship in 1-3 business days.

Returns

Return Policy

Effective November 30th, 2023, all sales are final. Due to the nature of winding down Olivers, any items purchased after this date are not eligible for return or exchange. 

Sizing

Our products fit true to size, but are cut slightly on the slimmer side. Slim but never skinny. Our standard size guide can be found on each individual product page, and a more detailed guide can be found here. For measurements not found on the size guide, contact us directly as we'd be happy to assist further.

Care

Porter Series

Machine wash cold (+ delicate) with a wool specific detergent, and tumble dry on low or lay flat to dry. We recommend hand washing and laying flat to dry when possible.

Convoy Series

Hand wash cold with a wool specific detergent and lay flat to dry.

Everything Else

Machine wash on cold (+ delicate) with a mild, sports, or wool specific detergent, and tumble dry on low or lay flat to dry.

Tips: Do

  • Turn your gear inside out and wash with other synthetic fabrics.
  • Avoid anything abrasive (such as denim, velcro, or zippers) in the same load. They can be harmful to the fabric, especially in a repetitive motion like the washer or dryer.
  • Wash with like colors.
  • Use a mild, sports, or wool specific detergent.

Tips: Do Not

  • Do not use a fabric softener - it coats the technical fabrics and wool and inhibits their wicking capabilities.
  • Do not use bleach or detergents that contain bleach.
  • Do not treat your merino wool products with anything more than low levels of heat - they will shrink. Lay flat to dry when possible.

Payment

What forms of payments do you accept?

We accept all major credit cards (Visa, MasterCard, and American Express), Paypal, and Amazon Pay.

Contact Us

We’re available on chat from 9am to 5pm PST Monday through Friday using the message icon in the bottom right hand corner of the site or via email at contact@oliversapparel.com.

Partnerships

If you’d like to inquire about a partnership opportunity, please email partnerships@oliversapparel.com. If you’d like to become an Olivers affiliate, you can apply to our program here. For Wholesale opportunities, please head here and fill out the form.